Frequently asked Questions
Answered by TEAM MEW.
We’ve put together answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us.
Orders & Shipping
How can I place an order?
Simply browse our products, add them to your cart, and complete checkout online. For bulk or recurring orders, please email us at enquiry@madrasengg.com.
Do you offer bulk pricing?
Yes, we may provide special discounts for bulk and long-term supply orders. Contact our sales team for a quote.
How fast is delivery?
Within 50 km of Chennai, we offer 24-hour delivery*. For other locations in India, orders usually arrive within 3–7 business days.
Do you ship internationally?
Unfortunately, Not yet. But will soon start shipping.
Products & Technical Support
Do you provide datasheets or manuals?
Yes, technical datasheets and manuals are available under product descriptions or on request.
Can’t find a specific product?
Reach out to us—we’ll help you source it or recommend the best alternative.
Do you offer customization?
Yes, depending on the application and quantity. Our technical team will guide you.
Who can I contact for technical queries?
Our technical support team is available via email and phone for installation, usage, and troubleshooting help.
Payments, Returns & Warranty
What payment methods do you accept?
We accept UPI, net banking, debit/credit cards, and company purchase orders.
Can I return or exchange a product?
Due to certain reasons, we don’t offer returns on regular items. Exceptions may apply for defective or wrong deliveries.
Do your products come with a warranty?
Yes, most products include a warranty against manufacturing defects. Please check the product page for details.
How do I claim warranty or service?
Contact our support team with your invoice and product details—we’ll guide you through the process.