Privacy policy

 

Last updated: September 20, 2025

Madras Engineering Works (“we”, “our”, “us”) operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies regarding personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email.

  • Financial information: credit/debit card details, account numbers, payment confirmations, and transaction details.

  • Account information: username, password, preferences, settings, and security questions.

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.

  • Communications: details from customer support or inquiries.

  • Device information: IP address, browser type, network connection, and device identifiers.

  • Usage information: how and when you interact with the Services.

2. Sources of Personal Information

We may collect your personal information:

  • Directly from you (account creation, purchases, communications).

  • Automatically (cookies, device/browser activity).

  • From service providers (payment processors, IT services, shipping partners).

  • From business partners or third parties.

3. How We Use Your Information

We use your personal information for purposes such as:

  • Providing & improving Services: processing payments, fulfilling orders, managing accounts, customizing shopping experiences, facilitating returns/exchanges.

  • Marketing & advertising: sending promotional emails, SMS, or displaying ads based on your activity.

  • Security & fraud prevention: account authentication, fraud detection, and ensuring safe transactions.

  • Customer communication: providing support and maintaining our relationship with you.

  • Legal compliance: responding to law enforcement, government requests, or legal obligations.

4. How We Disclose Your Information

We may share your personal information:

  • With Shopify, service providers, vendors, and third parties performing services for us (e.g., IT, shipping, payment processing).

  • With business and marketing partners for advertising purposes.

  • When you consent (e.g., social media integrations, shipping requests).

  • With our affiliates or group companies.

  • In case of a business transaction (merger, acquisition, bankruptcy).

  • To comply with legal obligations or protect our rights.

5. Relationship with Shopify

  • Our Services are hosted by Shopify, which collects and processes your data.

  • Shopify may process your information to provide enhanced features and personalized experiences.

  • For details, see: Shopify Consumer Privacy Policy.

  • You can also exercise your privacy rights via the Shopify Privacy Portal.

6. Third-Party Websites

  • Our Services may link to external websites.

  • We are not responsible for the privacy practices of third-party sites.

  • Information you provide on third-party platforms (e.g., social media) may be visible to others.

7. Pricing Disclaimer

  • Online prices may differ from offline store prices.

  • Online pricing may include handling, platform, or banking charges.

  • For bulk/recurring orders, contact us directly at enquiry@madrasengg.com.

8. Children’s Data

  • Our Services are not intended for children under the legal age of majority.

  • We do not knowingly collect personal information from children.

  • If you believe your child has provided data, contact us to have it deleted.

9. Security & Data Retention

  • We use safeguards to protect your data but cannot guarantee 100% security.

  • Avoid sending sensitive data via unsecure channels.

  • Data retention depends on:

    • Account activity

    • Legal obligations

    • Dispute resolution requirements

10. Your Rights

Depending on where you live, you may have the right to:

  • Access/Know: Request details about the personal information we hold.

  • Delete: Request deletion of your data.

  • Correct: Request correction of inaccurate data.

  • Portability: Request a copy/transfer of your data.

  • Manage communication preferences: Unsubscribe from promotional emails (non-promotional emails will still be sent).

📌 Requests can be made via our contact details below.
We may require identity verification or authorization proof for agents acting on your behalf.

11. Complaints

  • If you have concerns about how we handle your data, please contact us.

  • Depending on your jurisdiction, you may also lodge a complaint with your local data protection authority.

12. International Transfers

  • Your data may be transferred, stored, and processed outside your country of residence.

  • For transfers outside the EEA or UK, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses).

13. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For privacy-related queries or rights requests:

📍 Madras Engineering Works
No 18, Singanna Naicken Street, Mannadi, George Town, Ground Floor
Chennai - 600001, Tamil Nadu, India

📧 madrasengg@gmail.com
📞 +91 9514373702