Refund policy

 

At Madras Engineering Works, we serve as a one-stop hub for industrial automation and manufacturing solutions — supplying fasteners, tools, automation products, spares, and other essential industrial consumables.

Due to the specialized nature of these products and the competitive pricing we offer, all sales are final, and we do not provide refunds or exchanges.

Exceptions

Refunds or exchanges may only be processed under the following conditions:

• If an incorrect product was supplied due to our error.

• If the product is found to have a genuine manufacturing defect (subject to verification).

Bulk & Recurring Orders

For bulk requirements, long-term supply contracts, or recurring orders, we recommend reaching out directly at enquiry@madrasengg.com to ensure best pricing, dedicated support, and customized solutions.

Customer Responsibility

We request all customers to carefully review product specifications, compatibility, and order details before confirming a purchase. Madras Engineering Works shall not be held responsible for incorrect product selection.

Quality Assurance

As a trusted partner to industries, we source only from reputed manufacturers and brands, ensuring quality, reliability, and consistency across all products we supply.