Shipping policy

 

At Madras Engineering Works, we are committed to delivering industrial automation products, fasteners, and manufacturing essentials safely and on time to our valued customers.

24-Hour Delivery (Chennai Region)

  • We offer 24-hour delivery for orders placed within a 50 km radius of Chennai.

  • Eligible orders must be confirmed before 12:00 noon (working day) to qualify for same-day dispatch and next-day delivery.

  • This service is subject to product availability and excludes bulk/oversized orders requiring special handling.

  • Extra charges may apply for express delivery.

Order Processing

  • Orders outside the 50 km Chennai delivery zone are processed within 1–3 working days.

  • Bulk or customized orders may require additional processing time; our team will communicate expected timelines directly.

Shipping Methods & Delivery

  • We ship across India using trusted courier and logistics partners.

  • Delivery timelines depend on the destination:

    • Local/Regional Deliveries: 2–5 working days

    • Outstation Deliveries: 5–10 working days

  • Shipping charges are calculated at checkout based on weight, volume, and delivery location.

Bulk Orders & Special Handling

  • For large-volume or recurring industrial supply orders, please contact us directly at enquiry@madrasengg.com for the best shipping options, rates, and delivery timelines.

  • Heavy or oversized items may require special handling; our team will coordinate with you for suitable dispatch arrangements.

Order Tracking

  • Once your order is shipped, you will receive tracking details via email or SMS (where applicable).

  • For assistance with tracking, contact us at enquiry@madrasengg.com.

Delays

  • While we strive to deliver within the mentioned timelines, delays may occur due to logistics constraints, transport strikes, or unforeseen circumstances beyond our control.

  • We will keep you updated in case of any unexpected delays.

International Shipping

Currently, we do not support international shipping through our online store. For export inquiries, please reach out directly at enquiry@madrasengg.com.