Terms of service



Welcome to Madras Engineering Works!

The terms “we”, “us”, and “our” refer to Madras Engineering Works.
We operate this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

By using our Services, you agree to these Terms & Conditions along with our Privacy Policy. If you do not agree, kindly refrain from using our Services.

1. Access and Account

  • You must be at least the age of majority in your state/province of residence.

  • You may allow your minor dependents to use the Services only under your responsibility.

  • You may be required to provide information such as:

    • Email address

    • Billing, payment, and shipping details

  • You agree that:

    • The information you provide is accurate, current, and complete.

    • You are responsible for maintaining the security of your account credentials.

    • You cannot transfer, sell, or license your account to anyone else.

2. Our Products

  • We make every effort to display our products accurately.

  • Please note:

    • Colors and appearance may vary depending on your device.

    • We do not guarantee that products will always meet your expectations.

  • We reserve the right to:

    • Change product descriptions at any time.

    • Discontinue products.

    • Limit quantities per customer, region, or jurisdiction.

3. Orders

  • When you place an order, you are making an offer to purchase.

  • We reserve the right to accept or decline any order at our discretion.

  • An order is confirmed only when:

    • Payment is received and processed.

    • We send you an acceptance confirmation.

  • Orders may not be cancelled once accepted.

  • Purchases are subject to our Refund Policy.

4. Prices and Billing

  • Prices, discounts, and promotions may change without notice.

  • Posted prices exclude:

    • Taxes

    • Shipping & handling

    • Customs/import charges

  • You agree to provide:

    • Accurate payment details (credit card/bank details).

    • Authorization to use the provided payment method.

    • Updates if details (email, card, etc.) change.

5. Shipping & Delivery

  • Delivery times are estimates only, not guaranteed.

  • We are not responsible for delays caused by:

    • Courier partners

    • Customs clearance

    • External events beyond our control

  • Once handed over to the courier, risk of loss passes to you.

6. Intellectual Property

  • All content (logos, text, images, graphics, designs, trademarks, etc.) is owned by Madras Engineering Works or its licensors.

  • You may use the Services for personal, non-commercial use only.

  • You may not reproduce, distribute, or exploit any content without prior written consent.

7. Optional Tools

  • You may access third-party tools through our Services.

  • These are provided “as is” and “as available”, with no warranties.

  • Your use of these tools is at your own risk.

8. Third-Party Links

  • Our site may include links to third-party websites.

  • We are not responsible for their content, policies, or services.

  • Please review their policies before making any transactions.

9. Relationship with Shopify

  • Our store is powered by Shopify.

  • However, all sales are made directly with Madras Engineering Works.

  • Shopify is not liable for your transactions with us.

10. Privacy Policy

  • Personal information is collected in line with our Privacy Policy.

  • Some data may also be collected/processed by Shopify.

11. Feedback

  • By submitting feedback (ideas, suggestions, reviews, etc.):

    • You grant us a worldwide, royalty-free license to use it.

    • You confirm that you own the rights to your feedback.

  • We may remove or edit feedback that violates our policies.

12. Errors & Inaccuracies

  • We may occasionally publish information with typos or inaccuracies.

  • We reserve the right to correct errors and cancel/update orders if needed.

13. Prohibited Uses

You agree not to use our Services to:

  • Break any laws or infringe rights.

  • Harass, abuse, or defame others.

  • Send spam, phishing, or malware.

  • Impersonate someone else.

  • Violate intellectual property.

  • Interfere with website security.

14. Termination

  • We may suspend or terminate your account without notice if you breach these Terms.

  • Certain sections (like Liability, IP, Indemnification) will survive termination.

15. Disclaimer of Warranties

  • All products and services are provided “as is” and “as available”.

  • We do not guarantee uninterrupted or error-free use of Services.

16. Limitation of Liability

  • To the fullest extent allowed by law, Madras Engineering Works is not liable for:

    • Direct, indirect, or consequential damages

    • Lost profits, revenue, or data

    • Delays or issues caused by third parties

17. Indemnification

You agree to indemnify and hold harmless Madras Engineering Works, Shopify, and affiliates from claims arising from:

  • Your violation of these Terms

  • Your violation of any laws or rights of third parties

18. Severability

  • If any provision is found unlawful or unenforceable, the rest of the Terms remain valid.

19. Waiver & Entire Agreement

  • Failure to enforce any part of these Terms does not waive our rights.

  • These Terms + policies constitute the entire agreement between you and us.

20. Assignment

  • You may not assign your rights under these Terms without our consent.

  • We may transfer or assign our rights without notice.

21. Governing Law

  • These Terms are governed by the laws of Chennai, India.

  • Disputes will be resolved in Chennai jurisdiction.

22. Headings

  • Headings are for convenience only and do not affect interpretation.

23. Changes to Terms

  • We may update these Terms anytime by posting on our website.

  • Continued use of the Services means you accept the changes.

24. Contact Information

For any queries regarding these Terms:

📍 Madras Engineering Works
No 18, Singanna Naicken Street, Broadway, Chennai - 600001
📞 +91 9514373702
📧 Enquiry@madrasengg.com / service@madrasengg.com
GST No: 33AHEPA0530E1ZD
MSME/Udyam No: UDYAM-TN-02-0158983